Shipping policy

Welcome to our Shipping Policy page. We are committed to ensuring your orders are delivered to you promptly and securely. Below, you’ll find detailed information about our shipping process, costs, and delivery expectations for customers in Moldova and Romania.

Orders are shipped from a warehouse located in Ukraine.

Shipping Costs

We offer a flat-rate shipping fee of 350 MDL for all orders, regardless of order size or weight, to both Moldova and Romania.

Shipping Destinations

We currently ship to the following countries:

  • Moldova
  • Romania

If you are located outside these countries and are interested in our products, please contact our customer support team to discuss potential shipping options.

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days from the date of purchase. This timeframe excludes weekends and public holidays.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. After your order is processed and shipped, you will receive a shipping confirmation email with tracking information (if available).

Delivery Time

  • Estimated Delivery: Once your order has been processed, delivery to Moldova and Romania typically takes 5-7 business days, depending on the destination and customs clearance procedures.
  • Customs and Duties: Please note that international shipments may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information.

Tracking Your Order

Where available, we provide tracking information for your order. Once your order ships, you’ll receive a tracking number via email. You can use this number to monitor the progress of your shipment. Note that tracking availability may vary depending on the shipping carrier and destination.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Some products may have shipping restrictions due to local regulations. If this applies to your order, we will notify you promptly.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery timeframe or is lost in transit, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible. Please allow up to 14 business days for international shipments before considering a package delayed.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer support team at [insert contact email or form link]. We’re here to help!

Thank you for shopping with us!