Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags and in its original packaging.

To initiate a return, you can contact us at info@etape-moldova.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time with any questions regarding returns at info@etape-moldova.com.

Damage and problems

Inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and correct it.

Exceptions/non-returnable items

Certain types of items cannot be returned, for example, perishable goods (e.g., food, flowers, or plants), personalized products (e.g., special orders or customized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of discounted items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, purchase the new item separately.

14-day warranty period in the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition you received it, unworn and unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you after receiving and checking the return and let you know whether the refund has been approved or not. If approved, the corresponding amount will be automatically refunded using the original payment method within 10 business days. Please note that it may take longer for your bank or credit card company to process and reflect the refund.

If it has been more than 15 business days since we approved your return, please contact us at info@etape-moldova.com.